COVID Precautions: As COVID cases continue to rise I just want to assure you that beyond the standard regulatory manufacturing practices, I am taking extra precautions during this time - like wearing PPE while crafting and packaging your orders. Fortunately as far as current science shows, the risk of transfer from indirect sources like packages is extremely low. If, however, you are at all concerned, I suggest you let your package wait a day or two after arriving before opening it up.
Current Turnaround: 3-5 business days. I prioritize working in a way that honors my body’s physical capacities. Depending on my order load, it may take up to one week for your order to be processed. Please note that this does not include the time it takes to ship. I take great care when packaging and blessing each order, and take a lot of pride in the care that take in the work that I do. I so appreciate your patience and support and know that you will be so filled with joy when your goodies arrive at your door.
Shipping Details: At this time, the USPS is still experiencing major delays as they the adjust to the increased shipping demands due to COVID. It is not uncommon for your tracking not to update for a few days after it has shipped. If however it has been 5-7 days without any changes, please reach out to me at email@example.com and I will happily work with you on a resolution.
Thank you so much for your interest in my products or working with me. I receive a lot of inquiries in various forms, so to help me save time and dedicate more energy to doing the work that I love to do, I ask that you take a moment to check if your question has already been answered in my FAQ before reaching out to me. After checking to see if there is an answer to your inquiry, if you should still need to reach out for any reason, please reach out to me via email at firstname.lastname@example.org and through no other avenue. This is the quickest way to get a response from me. Thanks so much for your cooperation.
I am interested in placing an order...
How long will it take for my order to ship?
I keep my current turnaround time up-to-date above, which will let you know if anything pops up on short notice that affects my shipping times. But generally, my turnaround time to fill your order is 3-5 business days. I like to package and bless my orders on Tuesdays and Saturdays. Depending on my current order load, it may take up to one week for your order to be processed and then up to a week (but generally far less) to ship.
Why does it take so long? Can you ship my order faster?
Everything I do in my business, I do with love and devotion. From selecting each product's ingredients to placing the address label on your package, it's all done with loving care. I embrace the gentle unfolding of slowness and ask that you do the same when waiting for your package to arrive, as that is part of the process too. Thank you so much for your understanding and support!
The USPS is still experiencing some delays due to the heightened demands of the pandemic. Sometimes I see packages go through the process very quickly, and others take more time. That said, if you see no updates to your order or tracking after one week, please feel free to reach out to me at email@example.com so that I can work with you.
Do you ship internationally or outside of the US?
Not currently. Unfortunately, I cannot manage overseas shipping at this time, but I appreciate your desire to purchase my products. I hope to offer international shipping in the future.
What do you use to package your orders?
I package my orders as plastic-free as possible. I utilize plain, recycled materials, such as kraft brown paper and bubble wrap, often and am always looking for new product and shipping packaging that is as low impact as possible. It's not always easy to source eco-friendly materials as a small business, as many manufacturers have purchasing minimums that are well beyond what I can comfortably purchase. Still, more and more companies are popping up as demand for these products rises. I also save a lot of unconventional packing to use during my annual "Reclaimed Packaging Month, every April.
Do your packages come in discrete packaging?
Most of the time, yes! Sometimes I'll add fun stickers during special promotions. If you'd like to ensure discrete packaging, please leave me a note during checkout. But please note that all packages are required to have my company name in the return address section.
What do you mean you bless your orders?
I'm a witch, and I love incorporating magic into every step of my process. Which includes how I package and send your order out! After processing your order, I like to have them hang out for a quick spell, light a candle, chill with some incense, listen to some music - whatever I feel in the moment. The more fun I can incorporate into the process, the better! Plus, I always focus the vibes on making sure they get to you safely or provide you with what you're looking for, and who doesn't love getting some abundant, joyful energy in their mailbox? Follow me on IG and keep an eye on my stories for some peeks into this process, which I share from time to time.
I have allergies, sensitivities, or dietary restrictions. How do you produce your products, and can you make substitutions?
While I take great care to clean all equipment in between uses, I create multiple products in the same area, which includes common allergens, such as coconut and plants in the nut family. You can read more info about the allergy warning in my product guide.
I have already placed an order...
My order says it was shipped, but there is no tracking info? Is my package lost?
Not at all! As the USPS is still overwhelmed with the increasing demand in shipping due to the pandemic, it's not uncommon for the tracking info to take a few days to update. The USPS recommends waiting 7-10 days before considering a package lost. If your package still hasn't arrived with no shipping updates by this time, please reach out to firstname.lastname@example.org, and I will work with you to get the issue resolved.
I'm not interested in my order any more, can I please cancel it?
Maybe. I do not want to send you something you no longer want, but sometimes I get working on packing your order very quickly, depending on when it comes in during my workflow. Please reach out to me as soon as you decide you have changed your mind, and if your order has not already shipped, I will happily refund your purchase. But if I have already packaged your order, a 20% restocking fee will be deducted from your purchase to cover the shipping materials used and time spent packaging your order. Thanks for your understanding.
I don't like the product I purchased; can I have a refund?
Unfortunately, I am not able to offer any refunds on purchases. I stand by the quality and care that I put into the development and production of all my products; however, I acknowledge that they are not for everyone. Plants are so personal. I offer several sample sets for many of my products. I encourage you to purchase and try these first to make sure they are right for you before purchasing full-sized products.
Help! I entered the wrong mailing address on my order!
Oh no! It's okay, mistakes happen. Please reach out to me ASAP. I am happy to change the order before it ships out. If it has already shipped, it is unfortunately out of my hands. It is on you to reach out to the USPS to try to make alternate arrangements. Sometimes, packages are returned to me, in which case I am happy to resend for an additional shipping fee.
Help! My product came broken or damaged, or you sent the wrong item!
Please take a photo of your issue ASAP and send it to me at email@example.com! I take great care packaging each order, but sometimes mistakes happen. Any problem that is clearly on me will be resolved appropriately and promptly.
Help! My package was damaged in transit!
Unfortunately, I cannot offer a refund for damage caused by the mishandling of the USPS. Such an issue has never occurred to date; however, it is always possible. Please note that it is the customer's responsibility to address these issues directly with the USPS. Thank you for your understanding! If you would like to make special arrangements to insure your package, please reach out to me at firstname.lastname@example.org before placing your order to discuss your options.
Help! My package was marked as delivered, or it was stolen!
Unfortunately, I cannot offer any refunds on a package that has been marked as delivered but not received. While it is a rare occurrence, it can happen. Please check any corners of your property where packages can sometimes be placed, or check with your neighbors.
Packages of 1 lb. or more are automatically insured up to $50 through USPS. It is your responsibility to work with the USPS on these matters. Anything above and beyond will have to be handled with your local police department and home insurance company. If you live in an area where theft is common or would like to be proactive about insuring your purchase, please reach out to email@example.com before making your purchase to set up for special arrangements, such as requiring a signature upon delivery.
My favorite product is out of stock... when will it return?Based on various factors, from season to supplier shortages, it's tough for me to predict. Plus, I see my product line as a creative endeavor and allow my offerings to ebb and flow alongside my whims. But I try to balance this with making sure the most desired products are available as much as possible. In place of sending me a message, please use the "Email When Available" feature in the sold-out product listing to receive a notification when it returns.
I want to try a product that doesn't have a sample size listed; could I request that one be offered?
I would love to consider adding it to my regular rotation; however, it may not be possible for all products. Please reach out to firstname.lastname@example.org to make a special request, and I would be happy to discuss this further.
How do you make your tinctures?
Just like any other herbalist, I make my herbal preparations in a way I feel is best. I like to use fresh, homegrown, or wildcrafted plant materials when I am extracting above-ground parts. For denser parts like seeds, barks, and roots, I use dried, organic materials. I mainly use 100 proof vodka as the menstruum, which contains 50% water and 50% alcohol, as it extracts both the water-soluble and alcohol-soluble phytoconstituents equally. I feel this creates tinctures that are gentle and full-spectrum.
How do I take a tincture? How do they work? How long does it take to feel it?
These are such great questions! Unfortunately, I am unable to answer them briefly as plants are incredibly personal. We have a wealth of information at our fingertips and an abundance of deep wisdom that has come from working with these plants for generations - use them! Spend time checking in with your body when using tinctures and reflect on how you feel. Allow your research and intuition to be your guides, and always work with your health care providers when necessary.
I like to take my tinctures with a bit of liquid so it doesn't burn my mouth. There is no need to take and hold them under your tongue, especially if you find this uncomfortable. You can find a wealth of information about how I like to make and take my plant potions on my Instagram or in one of my workshops, when available.
Can you make alcohol-free tinctures?
No. I acknowledge and honor that alcohol-based tinctures are not right for everyone, but I do not often use nonalcoholic tinctures in my own practice. Therefore, I am not comfortable offering plant potions that I do not regularly create. There are lots of fantastic herbalists who specialize in nonalcoholic tinctures that would love your support.
I am pregnant, on prescription medications, have a particular medical condition. What herbal products should I use or avoid?
There are lots of great resources for questions like these. Unfortunately, I am unable to advise you on these matters. Please conduct your own research before purchasing and using any herbal product. Always work with your healthcare provider when pregnant, on medications, or experiencing chronic medical conditions.
Can you help me chose the right product for me, advise me on which herbs to use for my specific health issue?
I'm happy to offer a handful of general suggestions in my Q&As or clarity call (see more info in the question below). However, I cannot tell you which of my products are right for you, and I am not qualified to give you specific medical advice. All the information I share is for educational purposes only, and not intended to diagnose, treat, or cure any disease.
I took a class, workshop, used a product or another service, and have a deeper question...
Great! I love fostering curiosity and would love to help you deepen your connection to herbalism or magic. Out of respect for my time and yours, I ask that you refrain from sending me unsolicited questions to my emails or DMs. I semi-regularly offer Q&As through my Instagram, and if you are looking for some more clarity or general guidance, you can book a short clarity call with me here. Remember, personal medical questions are best suited for your healthcare providers.
Do you offer wholesale on your products?
Yes, I would be delighted to have my goodies on your shop's shelves! Please reach out to me at email@example.com for more info.
Would you like to be featured or included in my collaborative box?
Maybe! I love to be included in your unique creations and am willing to see how my offerings can fit your needs. Feel free to reach out to me at firstname.lastname@example.org for more info. Please note that I am only open to paid opportunities.
Would you like to collaborate on a unique project or event?
I'd love to talk more! While I may not take on every opportunity that comes my way, I am so open to discussing more. Feel free to reach out to me at email@example.com to share more info.
Please note that I do not respond to messages that are clearly copied and pasted and don't include my name or my business somewhere in the email. If you'd like to work together, please take the time to demonstrate that you are familiar with my products and work before reaching out to save us both time and energy. Thank you so much for your interest in working together!
I have another question...
I would love to hear it! Please reach out to me at firstname.lastname@example.org and I will respond as quickly as possible.